sue watling

seen but not heard

September 13, 2009 | Leave a Comment

In reply to THES Librarians desperate for e-books

Generic comments like “They [e-books] don’t get stolen, they don’t get their pages ripped out and they are always available when people want them.” demonstrate the ME-Model – a computer user with Mouse and Eyes who often fails to think about those with neither.  Availability is not the same as access and even if Digital Britain’s aim for equal broadband access is realised then this access will always be more equal for some than for others.

The technology used to digitise is only half the story. E-books require an appropriate means of reading them. All too often access is obstructed by the very same technologies used in their creation. Chickens and eggs come to mind. We operate in a sighted world where designers assume the user is seeing rather than listening. With effective screen reading software, digital data has the potential to widen participation and crack open some of the barriers to knowledge acquisition. In reality the technology that enables also disables. There can be nothing more frustrating than knowing the text may well be “available anywhere and anytime” but it can only be seen and not heard.



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